<Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.)>
<If relevant, consider attaching a session log file or a screenshot)>

WinSCP 5.17.10

Error message:
Cannot create shortcut.

Invalid access to memory.

Stack trace:
(0004A4AB) ntdll.dll
(00F8A13A) C5296_0
(00F8C1A2) ____ExceptionHandler
(00F88F5C) __ExceptionHandler
(0008788F) ntdll.dll
(00073EC1) ntdll.dll.KiUserExceptionDispatcher
(00050498) ntdll.dll.RtlEqualUnicodeString
(0005D634) ntdll.dll
(0005D303) ntdll.dll
(0004D7AB) ntdll.dll
(0004D207) ntdll.dll
(0004CE91) ntdll.dll.LdrLoadDll
(0010EAB0) KERNELBASE.dll.LoadLibraryExW
(00003705) srvcli.dll.NetShareEnum
(00009447) ntshrui.dll
(00009370) ntshrui.dll
(0002FFFD) ntdll.dll.RtlRunOnceExecuteOnce
(00118DA1) KERNELBASE.dll.InitOnceExecuteOnce
(0000960E) ntshrui.dll.GetNetResourceFromLocalPathW
(00001040) LINKINFO.dll
(00000A5E) LINKINFO.dll.CreateLinkInfoW
(000CDBF3) windows.storage.dll
(000CD81B) windows.storage.dll
(000BEFCD) windows.storage.dll
(000B632B) CreateDesktopShortCut
(000B6884) CreateAppDesktopShortCut
(000B6E3A) CreateDesktopSessionShortCut
(0009C384) C16_0
(000A685B) UpdateJumpList
(000E0566) TWinConfiguration::UpdateEntryInJumpList
(000E06F7) TWinConfiguration::AddSessionToJumpList
(000E0879) TWinConfiguration::UpdateJumpList
(000A6631) SetupInitialize
(00F8814D) __wstartup
(00066A7C) ntdll.dll.RtlGetAppContainerNamedObjectPath
(00066A49) ntdll.dll.RtlGetAppContainerNamedObjectPath

(00F8A7A5) C5296_0
(00F8BD7F) _ReThrowException
(000B65D5) CreateDesktopShortCut
(000B6884) CreateAppDesktopShortCut
(000B6E3A) CreateDesktopSessionShortCut
(0009C384) C16_0
(000A685B) UpdateJumpList
(000E0566) TWinConfiguration::UpdateEntryInJumpList
(000E06F7) TWinConfiguration::AddSessionToJumpList
(000E0879) TWinConfiguration::UpdateJumpList
(000A6631) SetupInitialize
(00F8814D) __wstartup
(00066A7C) ntdll.dll.RtlGetAppContainerNamedObjectPath
(00066A49) ntdll.dll.RtlGetAppContainerNamedObjectPath

The problem happens rarely. I cannot reproduce it.

Thanks for your report.
I have sent you an email with a debug version of WinSCP to the address you have used to register on this forum.

<Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.)>
<If relevant, consider attaching a session log file or a screenshot)>
Dear Team!
The problem appears when I try to start WinSCP. The error message below is in Hungarian and means: Cannot create the shortcut.

Br,

Robert
WinSCP 5.13.6

Error message:
Nem hozható létre a parancsikon.

Division by zero

Veremkivonat:
(00019C8C) ntshrui.dll
(008BF022) C5105_0
(008C108A) ____ExceptionHandler
(008BDE44) __ExceptionHandler
(0007E19F) ntdll.dll
(0006BD81) ntdll.dll.KiUserExceptionDispatcher
(00050245) ntshrui.dll
(00018129) ntshrui.dll
(0000DD9F) ntshrui.dll
(001052D1) KERNELBASE.dll.InitOnceExecuteOnce
(0000D25E) ntshrui.dll.GetNetResourceFromLocalPathW
(00001000) LINKINFO.dll
(00000A2E) LINKINFO.dll.CreateLinkInfoW
(001F5CED) windows.storage.dll
(001F543A) windows.storage.dll
(001F4B56) windows.storage.dll
(0009D722) CreateDesktopShortCut
(0009E053) CreateDesktopSessionShortCut
(0008A5BC) C16_0
(0009193D) UpdateJumpList
(000C1032) TWinConfiguration::UpdateEntryInJumpList
(000C11C3) TWinConfiguration::AddSessionToJumpList
(000C1345) TWinConfiguration::UpdateJumpList
(0009173D) SetupInitialize
(008BD059) __wstartup
(000631C6) ntdll.dll.RtlAreBitsSet
(00063193) ntdll.dll.RtlAreBitsSet

(008BF68D) C5105_0
(008C0C67) _ReThrowException
(0009D9CC) CreateDesktopShortCut
(0009E053) CreateDesktopSessionShortCut
(0008A5BC) C16_0
(0009193D) UpdateJumpList
(000C1032) TWinConfiguration::UpdateEntryInJumpList
(000C11C3) TWinConfiguration::AddSessionToJumpList
(000C1345) TWinConfiguration::UpdateJumpList
(0009173D) SetupInitialize
(008BD059) __wstartup
(000631C6) ntdll.dll.RtlAreBitsSet
(00063193) ntdll.dll.RtlAreBitsSet

I know how to reproduce the problem or the problem happens frequently enough. I wish to be contacted by the WinSCP team to help resolving the problem.

Happens on startup, prevents using WinSCP.

WinSCP 5.9.4

Error message:
Cannot create shortcut.

Invalid access to memory.

Stack trace:
(00041C0C) RPCRT4.dll
(00866B5E) C5073_0
(00868BC6) ____ExceptionHandler
(00865980) __ExceptionHandler
(0003EE3E) ntdll.dll.ZwWow64CallFunction64
(0003F5BA) ntdll.dll.KiUserExceptionDispatcher
(000329CA) RPCRT4.dll
(000327CE) RPCRT4.dll
(00030030) RPCRT4.dll
(0002FF92) RPCRT4.dll
(0002FD51) RPCRT4.dll
(00016A68) RPCRT4.dll
(000228AB) RPCRT4.dll.NdrGetBuffer
(000A5DE7) RPCRT4.dll
(000039DF) srvcli.dll.NetShareEnum
(0000379E) srvcli.dll.NetShareEnum
(00001D6C) ntshrui.dll
(00001D34) ntshrui.dll
(00011A31) KERNELBASE.dll.InitOnceExecuteOnce
(00000B93)ntshrui.dll
(00000FEA) LINKINFO.dll
(00000F33) LINKINFO.dll
(00000A5E) LINKINFO.dll
(000009F5) LINKINFO.dll
(00000983) LINKINFO.dll.CreateLinkInfoW
(0007C255) SHELL32.DLL
(0007D439) SHELL32.DLL
(0007C79D) SHELL32.DLL
(000926C2) CreateDesktopShortCut
(00092FC4) CreateDesktopSessionShortCut
(0007F9C4) C16_0
(00086D3E) UpdateJumpList
(000B5422) TWinConfiguration::UpdateEntryInJumpList
(000B55B3) TWinConfiguration::AddSessionToJumpList
(000B5735) TWinConfiguration::UpdateJumpList
(00086BC5) SetupInitialize
(00864B95) __wstartup
(00059B8D) ntdll.dll
(00059B55) ntdll.dll

(008671C9) C5073_0
(008687A3) _ReThrowException
(0009296C) CreateDesktopShortCut
(00092FC4) CreateDesktopSessionShortCut
(0007F9C4) C16_0
(00086D3E) UpdateJumpList
(000B5422) TWinConfiguration::UpdateEntryInJumpList
(000B55B3) TWinConfiguratio

The problem happens rarely. I cannot reproduce it.

<Try to describe precise steps that lead to the problem (where do you click, what keys do you press, what do you see, etc.)>
<If relevant, consider attaching a session log file or a screenshot)>

WinSCP 5.7.7

Error message:
Cannot create shortcut.

Invalid access to memory.

Stack trace:
(007E08AA) C4799_0
(007E2912) ____ExceptionHandler
(007DF88C) __ExceptionHandler
(0003EE3E) ntdll.dll.ZwWow64CallFunction64
(0003F5BA) ntdll.dll.KiUserExceptionDispatcher
(0003F4BB) ntdll.dll.KiUserApcDispatcher
(0003101B) RPCRT4.dll
(00030FD1) RPCRT4.dll
(000330AF) RPCRT4.dll
(00031A0B) RPCRT4.dll
(0003341B) RPCRT4.dll
(00031D32) RPCRT4.dll
(000329CA) RPCRT4.dll
(000327CE) RPCRT4.dll
(00030030) RPCRT4.dll
(0002FF92) RPCRT4.dll
(0002FD51) RPCRT4.dll
(00016A68) RPCRT4.dll
(000228AB) RPCRT4.dll.NdrGetBuffer
(000A5DE7) RPCRT4.dll
(000039DF) srvcli.dll.NetShareEnum
(0000379E) srvcli.dll.NetShareEnum
(00001D6C) ntshrui.dll
(00001D34) ntshrui.dll
(00011A31) KERNELBASE.dll.InitOnceExecuteOnce
(00000B8B)ntshrui.dll
(00000FEA) LINKINFO.dll
(00000F33) LINKINFO.dll
(00000A5E) LINKINFO.dll
(000009F5) LINKINFO.dll
(00000983) LINKINFO.dll.CreateLinkInfoW
(00070DA1) SHELL32.DLL
(001A1BF9) SHELL32.DLL
(000712ED) SHELL32.DLL
(0007CD0E) CreateDesktopShortCut
(0007D5B3) CreateDesktopSessionShortCut
(0006E838) C17_0
(000738D9) UpdateJumpList
(0009B4B6) TWinConfiguration::UpdateEntryInJumpList
(0009B647) TWinConfiguration::AddSessionToJumpList
(0009B7C9) TWinConfiguration::UpdateJumpList
(000736D9) SetupInitialize
(007DEA01) C4667_0
(00059B8D) ntdll.dll
(00059B55) ntdll.dll

(007E0F15) C4799_0
(007E24EF) _ReThrowException
(0007CFB8) CreateDesktopShortCut
(

The problem happens rarely. I cannot reproduce it.